Printer issue Ticket
Hi Team,
Please ensure all necessary information is included when raising a ticket.
Please diagnose yourself and provide all necessary information: -
1st scenario: - Printer not getting turned ON
Ticket Example: -
Log in to: - https://g10helpdesk.freshservice.com/support/home
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Request a service
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Theatres - IT Hardware Issues
Services: - Replace Back Office Printer
Request Title: - POS Printer not turning ON (Write relevant title)
Request Description: -
Hi,
Printer is not turning on; we have performed below steps: -
Checked power button.
Checked power socket electricity.
Checked and replaced power cable.
Effected location: - Concession POS
POS information: - XXXCNC01
Please note Printer is out of warranty
Ranbir Kumar
Executive-IT
+91 9911818373
2nd scenario: - Printing issue
Ticket Example: -
Log in to: - https://g10helpdesk.freshservice.com/support/home
-
Request a service
-
Theatres - IT Hardware Issues
Services: - Replace Back Office Printer
Request Title: - POS Print quality issue (Write relevant title)
Request Description: -
Hi,
We are facing print quality issue with Ticket printer, it is printing very light/fade; we have performed below steps: -
Checked paper quality found good
Checked and clean printer head
Recalibrated printer
Still issue not resolved Please find attached images and assist us to resolve the issue.
Effected location: - Box Office
POS information: - XXXBOX01
POS IP: - 10.42.XX.XX
Ranbir Kumar
Executive-IT
+91 9911818373
Please don’t forget to attach image of Print and printer head as well.